Help Centre

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Frequently Asked Questions

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Who owns my website?

Your website is yours! Unlike Wix, SquareSpace, Weebly, Shopify, and many others, you can take our website with you!

What's not included?

Anything that is not defined in this website package plan is extra and is chargeable unless agreed upon in advance and clearly defined. This could be a new feature, new content, or spare time when the allocated time limit is exceeded. All software bugs are covered without an additional fee. We are committed to offering excellent service and superseding your expectations.

Could I add another page if I wanted it?

Yes, of course! If you would like us to do it, we charge a nominal fee of £50 +VAT per page, or with a bit of support and training-you could!

Can I make changes myself?

Of course! It's very easy (see: A page builder with the punch of a CMS!) and we will be happy to provide you with login details to your website.

Are the prices excluding VAT?

Yes, all prices above exclude VAT.

What is the one-off cost for?

The initial one-off cost covers the setup & design of your website, consultation time and tweaks.

What is the monthly cost for?

The monthly fee covers hosting, software updates, license and bug fixing. For more on this please see Smart Website Maintenance

Can I transfer my existing domain?

Yes, of course! If you already have your own domain, we can help you transfer it to your new website.

What to do if you’re not happy with your website

Please don't hesitate to contact our customer support team if you are unhappy about anything or if you would like us to review your website.

Can I cancel and transfer my website away to another provider?

Yes, of course! We don't want you to leave, but we will always be helpful if you need to. We will provide you with a zip package you can upload and install with an easy-to-use wizard on any supporting server. We only ask you to pay for the software licences running on your site. For instance, if you have an e-commerce App and have been with us for ten months, we ask you to settle the two monthly outstanding licensing costs, which make up the annual licensing fee we pay the vendor on your behalf.

Do I need programming knowledge to manage my website?

Not at all - it's super easy to use! We will set everything up, give you that professional edge and be on hand to support you. Please see our system for more on this.

Do I get a free domain?

All our Startup and business packages come with a free .co.uk domain for the first year and £7 in year two. If you already have your own domain, we can help you transfer it to your new website.

What website system are you using?

Our websites are powered by the award-winning Joomla 4 which is an Open Source CMS, supported by thousands of developers across the globe! We aim to "lose the admin" without compromising on the power, limitations and freedoms, which is why Joomla is our choice!

If you are used to WordPress or another system, don't worry; it's a breeze to use. For more on this see: our system.